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If this page does not answer your question, please email support at: support@limitlessness.com and we will get back to you as soon as possible.
Q) I purchased an audio download, but I haven’t received an email with download instructions?
A) Download emails are sent within minutes of a purchase (occasionally it can take up to an hour if the mail servers are having problems). If you do not see the email, 95% of the time it has been stopped by a spam filter. To correct this from reoccurring, go into your spam folder and locate the file. Then right-click on the message in the list and select 'add as safe-sender' or 'add domain @limitlessness.com as safe sender'. This prevents future emails from being blocked.
If you don’t see the download in your spam folder, your Internet Service Provider may have provided you with online spam filtering, In this case, follow their instructions on finding the email and adding us to your 'Safe Senders' list.
Please email support@limitlessness.com if you need a new download email for your purchase. We are always happy to send these out.
Q) How do I play mp4 video files on a Windows PC?
A) Most windows users will already have a player, if not we highly recommend the free VLC player which will not only play these files but virtually any video file you will find on the internet. It is completely free as it is open source. Get it at http://www.videolan.org/vlc/.
Q) I have previously purchased an mp3 but would not like to have the video edition. How can I do this?
A) If you have previously purchased the mp3 and would now like the video (which comes with the mp3) then we are happy to offer you an additional replacement mp3 for your original purchase. After you have purchased the video download please email Support@Limitlessness.com saying that you had previously bought the mp3 (please list the email you used on paypal if it is different) and providing we can locate your original purchase on paypal we will offer you any single recording of currently equivalent value. For example if you purchased Welcome to Paradise Part 1 from the Welcome Range and have now bought the video, then we will offer you a free download from the Welcome Range. If you purchased Dawning Realities mp3 and have now bought the video then we will offer you a single free download of upto $20.00 value (the current price of the Dawning Realities mp3).
Q) How do I make a CD of an MP3?
A) This will vary according to your computer, but it’s generally quite simple. Most computers come with a CD burner. Insert a blank 80-minute CD into your computer. Open the audio file with your computer’s mp3 player and then look for the option to 'Burn Disc'. Both Itunes and Windows Media Player walk you through this with ease.
Q) How do I play WMV video files on a Mac?
A) To play a windows media wmv video file on a MAc you will need to download and install some free Microsoft software.
For OSX you can download the player from:
http://www.microsoft.com/windows/windowsmedia/player/mac/mp9/default.aspx
And for pre OSX:
http://www.microsoft.com/windows/windowsmedia/player/mac/mp71/default.aspx
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